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Delete your gigBuddy account

You can delete your gigBuddy account and personal data yourself, in the web app or the Android app. This page explains how, what is deleted, what stays with your band and what we are legally required to keep.

Last updated: 2 October 2026

1. How to delete your account

Open gigBuddy in your browser at app.gig-buddy.nl or in the gigBuddy Android app and sign in. Then:

  1. Go to Settings → My account → Delete account.
  2. For every band you own, and every band where you are the only admin, choose a new owner from that band’s members. A band with no other member must be deleted first.
  3. Type your email address to confirm.
  4. Confirm your identity with a fresh sign-in.

Deletion cannot be undone. Once you start it you cannot cancel it, and your account and personal data cannot be restored. Download anything you want to keep first.

If you have a paid subscription, it ends when you start the deletion. See what we keep and the refund rule below.

2. What is deleted

We delete your personal account data, including:

  • your profile, name, email address and profile picture;
  • your sign-in identities (Google, Microsoft, email) and passkeys;
  • your availability and calendar settings;
  • your notification and email preferences and your push-notification devices;
  • your personal notes, such as setlist notes;
  • your billing profile and subscription records;
  • your personal (artist) workspace and everything in it, including stored files and images.

Your running subscription ends. You receive a full refund only if you start the deletion within the 5-day withdrawal period after the payment that opened your current billing period. Otherwise the rest of the paid period is forfeited. We also ask our payment provider, Mollie, to delete your customer record.

3. What stays with your band

Data you added to a band belongs to that band, not to you. The band is responsible for it and gigBuddy processes it on the band’s behalf, so we do not delete it when you delete your account. Gigs, invoices, songs, setlists and files you added stay with the band.

Your account is disconnected from the band. Where the band has a roster entry for you, it stays with the name the band typed, but it is no longer linked to an account. The people who remain in the band can edit or remove it. If you want data about you removed from a band, ask that band’s admins or owner.

4. What we keep, and why

  • Platform invoices, receipts and credit notes for the gigBuddy subscription are kept for 7 years, because Dutch tax law requires it.
  • A one-way hash of your email address is kept only to prevent the free trial from being used again (fraud prevention). It is a keyed, non-reversible value from which your email address cannot be recovered. Apart from the missing trial, you can sign up again later as a new user.
  • Server logs are kept for their normal rotation period and then removed.
  • Mollie, our payment provider, keeps its own payment records because it is a regulated payment institution.

Full details are in our Privacy Statement.

5. How long it takes

Deletion starts when you confirm it. While it is being processed, signing in shows the status of your deletion. Processing usually completes shortly after you start it; winding down billing can take a little longer. Before your account is completely discarded we send a final confirmation email. In every case we complete your request without undue delay and at the latest within one month.

6. Cannot sign in?

If you can no longer sign in, for example because you lost access to your email address or sign-in provider, email us at support@gig-buddy.nl and ask us to delete your gigBuddy account. We may ask for information needed to verify your identity. Deleting your data through a request has the same effect as described above.

Questions about your data? Read our Privacy Statement.